Inbox & Live Chat Statistics

Monitor human agent performance and chat management efficiency

Avg Response Time

4.7 min

-0.8 min

Resolved Chats

9,690

+12%

Open Conversations

535

+23

SLA Compliance

83.5%

+2.1%

Peak Hours Analysis

Chat volume and response times throughout the day

9AM

85 chats2.1 min avg

12PM

120 chats4.2 min avg

3PM

95 chats3.1 min avg

6PM

140 chats5.8 min avg

9PM

60 chats2.8 min avg

Top Agent Performance

Best performing agents by response time and resolution

Sarah Johnson

1.8 min

Response

145

Resolved

4.8/5

Rating

Mike Chen

2.3 min

Response

132

Resolved

4.6/5

Rating

Emma Davis

3.1 min

Response

Resolved

4.4/5

Rating

Alex Rodriguez

2.9 min

Response

Resolved

4.2/5

Rating

Business Inbox Performance

Detailed chat management statistics per business

Business	Response Time	First Response	Bot vs Human	Conversations	SLA Compliance	Agents
TS TechCorp Solutions 9AM-5PM	2.3 min	1.8 min	38,450 6,780	4,230 145	94.2% Excellent	8 agents
GEC Green Energy Co 10AM-4PM	3.1 min	2.4 min	24,120 4,330	2,890 89	89.7% Good	5 agents
LR Local Restaurant 11AM-2PM, 6PM-9PM	8.7 min	12.3 min	9,670 3,220	1,450 234	67.8% Poor	3 agents
S StartupXYZ 9AM-6PM	4.8 min	6.2 min	6,780 2,140	1,120 67	82.4% Good	2 agents