Sentiment Analysis Overview

Monitor user sentiment trends and identify satisfaction issues

Positive Sentiment

63.2%

+1.8%

Neutral Sentiment

26.7%

-0.5%

Negative Sentiment

10.1%

-1.3%

Local Restaurant

Facebook

+15% negative spike

Food poisoning complaints - 2024-12-29 13:45

StartupXYZ

Website

+8% negative spike

App crash reports - 2024-12-29 11:20

Platform Sentiment Breakdown

Sentiment distribution across different platforms

65.2%8.7%

Facebook

61.8%9.8%

Instagram

58.3%11.5%

Website

62.7%11.4%

Sentiment Trends

7-day sentiment trend analysis

Dec 23

64.2%

8.9%

Dec 24

66.1%

7.8%

Dec 25

68.5%

6.2%

Dec 26

65.8%

9.1%

Dec 27

63.4%

10.3%

Dec 28

61.9%

11.8%

Dec 29

62.7%

10.5%

Business Sentiment Analysis

Detailed sentiment breakdown per business

Business	Sentiment Distribution	Messages	Trend	Risk Level	Top Issues
TS TechCorp Solutions	68.5%24.8%6.7%	45,230	+2.3%	Low Risk	Pricing questions Feature requests
GEC Green Energy Co	72.1%21.4%6.5%	28,450	+1.8%	Low Risk	Installation timeline Warranty concerns
LR Local Restaurant	45.2%32.1%22.7%	12,890	-5.2%	High Risk	Food quality Delivery delays +1 more
S StartupXYZ	58.9%28.3%12.8%	8,920	-1.5%	Medium Risk	Product bugs Customer support