Fallback Rate Analytics

Track AI fallback patterns and identify improvement opportunities

Total Fallbacks

1,645

+8%

Avg Fallback Rate

4.2%

-0.3%

High Risk Businesses

Alert

Avg Response Time

1.2s

-0.1s

Fallback Rate by Business

Identify businesses with high fallback rates requiring attention

TechCorp Solutions

Good

+0.3%

2.7%

Fallback Rate

12,450

Total Queries

335

Fallbacks

87.0%

Avg Confidence

GEC

Green Energy Co

Good

-0.1%

2.9%

Fallback Rate

8,930

Total Queries

259

Fallbacks

82.0%

Avg Confidence

Local Restaurant

Warning

+2.1%

14.5%

Fallback Rate

3,420

Total Queries

496

Fallbacks

74.0%

Avg Confidence

StartupXYZ

Alert

+3.8%

19.2%

Fallback Rate

2,890

Total Queries

555

Fallbacks

69.0%

Avg Confidence

Platform Fallback Comparison

Fallback rates across different platforms

WhatsApp3.2%

32,115 queries1028 fallbacks

Facebook4.1%

21,345 queries875 fallbacks

Instagram5.8%

10,672 queries619 fallbacks

Web Chat3.9%

7,123 queries278 fallbacks

Recent Fallback Messages

Latest queries that triggered fallbacks

Local Restaurant

"What are your vegan options for dinner tonight?"

Low confidence (0.42)42%

2024-12-29 14:23

StartupXYZ

Facebook

"Can you help me integrate your API with my custom CRM?"

No relevant knowledge found31%

2024-12-29 14:18

TechCorp Solutions

Web Chat

"What's the difference between your Enterprise and Custom plans?"

Ambiguous intent (0.48)48%

2024-12-29 14:15

Green Energy Co

Instagram

"How do I cancel my subscription and get a refund?"

Sensitive topic flagged76%

2024-12-29 14:12