AI Confidence Score Heatmap

Monitor AI confidence levels and identify improvement areas

Confidence Score Distribution

Visual breakdown of AI confidence levels across all interactions

45%

0.9+ (High)

28,450 responses

30%

0.7-0.9 (Good)

19,230 responses

20%

0.5-0.7 (Medium)

12,820 responses

<0.5 (Low)

3,200 responses

Business Confidence Analysis

Confidence metrics and fallback rates per business

TechCorp Solutions

Good

87.0%

Avg Confidence

8,450

High Confidence

230

Low Confidence

2.7%

Fallback Rate

GEC

Green Energy Co

Good

82.0%

Avg Confidence

6,230

High Confidence

180

Low Confidence

2.9%

Fallback Rate

Local Restaurant

Warning

74.0%

Avg Confidence

2,890

High Confidence

420

Low Confidence

14.5%

Fallback Rate

StartupXYZ

Alert

69.0%

Avg Confidence

1,980

High Confidence

380

Low Confidence

19.2%

Fallback Rate

Platform Performance Comparison

Confidence levels across different platforms

85.0% avg confidence

3.2%

Fallback Rate

Facebook

81.0% avg confidence

4.1%

Fallback Rate

Instagram

78.0% avg confidence

5.8%

Fallback Rate

Web Chat

83.0% avg confidence

3.9%

Fallback Rate